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COVID-19 Package Delays


Hello, This Is Embla Home
As a small business, we have strongly felt the impact of COVID-19. We humbly ask for your patience as we adapt to the challenges of remaining operational during this pandemic. Please rest assured that we are working hard to fulfill your orders and ensure your satisfaction.

What Is Happening
All orders from our shop have been significantly impacted by COVID-19. We’ve experienced a surge in delayed deliveries and missing packages. This is due to:

  • The lack of air freight planes and passenger flights. Tracking sometimes shows no movement once the package has been brought to the airport because there are no flights that are taking them out.
  • Overload of postal services worldwide. With more people shopping online, more packages need to be manually processed which in turn overloaded postal services worldwide.
  • Social distancing requirements. The amount of workers per shift has been reduced. Shift start times have been adjusted to avoid overlap as well.
  • Hygiene and decontamination practices. Packages are sanitized before they are sent.
  • Additional inspection and sanitation. Depending on where you live, your package may be subject to additional customs inspections and further sanitization.
What We Are Doing
To mitigate the effects of the COVID-19 delays, we have been:
  • Operating our fulfillment center seven days a week to send your orders.
  • Processing replacement packages for orders with tracking numbers that have stalled.
  • Issuing full refunds to customers who do not want to wait for replacements.

In addition, we have also hired additional customer support staff who are working remotely seven days a week to answer all your concerns via email and social media.

Our Humble Request

  • We humbly request for your patience at this time. There are many factors beyond our control and we are operating at a loss right now, but please rest assured that we are working hard towards fulfilling your order and ensuring your satisfaction.
  • We understand delays are frustrating. We’re frustrated too and wish we could do more. However, we humbly request that you treat our customer support staff with courtesy and respect. Please rest assured that we are working tirelessly to sort and ship all orders and replacements and issue all refunds.
Thank you for supporting Embla Home. We hope to help you beautify your space soon.

If you need assistance, please email support@emblahome.com. Our customer support staff will attend to your needs as soon as possible.


  • Hi, Tamar, Latasha, and Carmen! We’ve sent you emails to the addresses registered to your account. If it was not received, please email us at support@emblahome.com so we can resend it. Thank you and our apologies for this delay.

    Trisha - Embla Home
  • It’s been two weeks since I’ve ordered and I understand delays due to Covid but, a few days after I placed my order I received a notification that my order had shipped. A couple days after that, I went to track the package and this is the message that shows: Merchant Order Receipt Notification, USPS Awaiting Item → We have been notified that an order has been received by the merchant for your item at 4:03 pm on May 4, 2020. This does not indicate receipt by the USPS or the actual mailing date. Now, 10 days later this is the same and only information given when I track my package. I’m starting to believe your company is a scam and I hate to leave so harsh a comment but i want answers. If not, I want a refund. I’ve ordered plenty of things online since the spread of the virus and I have had to wait longer than expected but the companies were in constant contact and helpful every step of the way as well as I recieved plenty of information when trying to track my package. The fact that the status of my shipment hasn’t changed at all is very concerning. I truly hope you all are doing honest business and not scamming people out of their money during such unprecedented times.

    Carmen Martinez
  • Would like a refund to order elsewhere. I know covid 19 have affected us all. I have bern patience since April. I believe a refund is the best resolution.

    Latasha Bryant
  • Hello, do you guys have any updates regarding my purchase? I have not received it yet. I check the tracking number everyday and since 5/1 it just says “arrived at international airport”. Could that mean my package is lost? Order 7152

    Tamar Avakian

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